Shipping & delivery
Prepaid orders of ₹999 or more receive free shipping. Prepaid orders below ₹999 have a ₹59 shipping charge. COD orders have a separate ₹69 COD charge, added at checkout.
Estimated delivery is approximately 3–7 days. Actual delivery time depends on the delivery pincode, courier availability and service conditions.
Tracking
After the seller dispatches your order, the courier name, tracking number and tracking link will be added to your customer account and order page.
Pincode serviceability is subject to final availability with the courier partner. If a pincode is not serviceable, the order may not be accepted or may require an alternate delivery option.
Order cancellation
You can cancel an order until the seller marks it as shipped. Once an order is shipped, customer cancellation is not available. If the parcel has already been handed over to the courier, any cancellation request may depend on courier coordination.
Seller cancellation
The seller may cancel an order before or after shipment when required because of stock, serviceability, payment verification or fulfilment issues. The cancellation reason will be shown in the customer account or order details, and any eligible payment resolution will be handled through the original payment channel.
Failed delivery and RTO
If a parcel cannot be delivered and is returned to the seller, the courier partner may charge a return-to-origin (RTO) fee to the seller. The exact amount depends on shipment weight, courier and delivery zone. The customer-facing COD charge does not automatically cover the seller’s RTO charge.
Support
For delivery or tracking help, email avits.business@gmail.com or WhatsApp us. We aim to respond within 24–48 hours.