Returns and refunds
Returns are not available for change of mind, colour preference, design preference or any other general reason. Cash refund and normal refund are not available. Store credit is not included at this time.
Size exchange
Exchange requests must be submitted within 48 hours of delivery through your account’s Size Exchange & Order Help section.
- Exchange is available only for a size or fitting issue.
- The replacement must be the same product and same colour in another available size.
- Colour, design or a different product cannot be selected for exchange.
- The product must be unused, unworn and unwashed.
- Original tags and packaging must be intact.
- The replacement size must be in stock.
Exchange charge
A flat ₹149 exchange fee will be paid by the customer. This fee covers the reverse pickup and replacement forward delivery. The original forward shipping charge will not be charged again.
Wrong, damaged or defective product
If you receive a wrong, damaged or defective product, record a continuous unboxing video while opening the parcel. The video must clearly show the outer packaging, shipping label and product.
Submit the claim within 48 hours of delivery with your Order ID, clear photos and the unboxing video to avits.business@gmail.com or WhatsApp us. After verification, AVITS may approve a replacement or exchange. This is not an automatic return or refund process.
This policy does not limit any remedy that may be required under applicable law for a wrong, damaged or defective product.
Support
We aim to respond to exchange and product-help requests within 24–48 hours.